Intake Specialist

About the role

The Intake Specialist serves as a patient advocate and facilitates the process that allows for access to life-changing care for members of the community. As the first point of contact at the facility, the Intake Specialist works within a collaborative team including physicians, providers, and other multidisciplinary team members to ensure a positive and seamless admission process.

Responsibilities

• Welcome patients and caregivers, ensuring a positive and seamless admission process.
• Collect, verify, and input medical, insurance, and demographic information with accuracy.
• Explain and complete admission paperwork, obtaining required signatures (e.g., patient rights, consent forms).
• Register patients and manage documents using the Cerner system.
• Conduct safety checks and assist with belongings searches as needed.
• Manage patient interactions in crisis situations, maintaining a calm and welcoming environment.
• Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access.
• Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues.
• Ensure compliance with HIPAA, EMTALA, and other regulatory requirements.
• Explain insurance coverage to patients and handle related inquiries.
• Provide clear documentation and communicate cases requiring special attention.
• Participate in on-call, weekend, and holiday coverage as scheduled.

Requirements

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Mental health experience preferred.
• Computer skills required, including word processing.
• Previous experience in insurance or billing preferred.
• Professional demeanor and adherence to hospital policies.
• Knowledge of Joint Commission standards and willingness to participate in training.
• Commitment to the mission of Rogers Behavioral Health and patient care excellence.

Benefits

• Health, dental, and vision insurance coverage for you and your family.
• 401(k) retirement plan.
• Employee share program.
• Life/disability insurance.
• Flex spending accounts.
• Tuition reimbursement.
• Health and wellness program.
• Employee assistance program (EAP).

Schedule

3:00 PM – 11:30 PM shift, Tuesday – Thursday, Saturday & Sunday every other week.