Insurance and Claims Coordinator

Responsibilities

• Maintain records for all insurance policies, including Property, General Liability, Umbrella, Builders Risk, Professional Liability, Workers’ Compensation, and other lines of coverage
• Track and manage policy renewals and coordinate underwriting data collection and broker communications
• Prepare insurance submissions for new placements and renewals
• Assemble supporting documentation including exposure schedules, loss runs, and project details
• Organize policies, endorsements, binders, applications, and certificates in accordance with established procedures
• Provide insurance documentation required for financing and lender agreements
• Monitor compliance requirements to prevent coverage or financing disruptions
• Manage and monitor the insurance inbox and related communications
• Receive, review, and log incident reports
• Initiate First Notice of Loss (FNOL) submissions with brokers and carriers
• Maintain claims tracking logs, including reserves, deductibles, and adjuster communications
• Organize and maintain claim documentation in company systems in accordance with SOPs
• Support litigation processes, including discovery requests and subpoena documentation preparation
• Prepare audit-ready claims reports, loss summaries, and supporting documentation
• Collect, review, and track Certificates of Insurance (COIs) for vendors and partners
• Maintain compliance tracking systems and dashboards
• Coverage and prepare audit-ready claims reports, loss summaries, and supporting documentation
• Coordinate communication of compliance updates to internal stakeholders
• Identify and escalate gaps in vendor insurance coverage
• Act as a liaison between Risk & Governance and departments including Property Management, Accounting, Development, Construction, and Finance
• Communicate with external partners to track deliverables, resolve issues, and escalate delays as needed
• Ensure alignment with established workflows and communication protocols
• Support preparation of quarterly and annual risk reporting
• Maintain audit-ready documentation and reporting dashboards
• Coordinator and support drafting, updating, and maintaining SOPs across insurance, claims, compliance, and governance workflows
• Identify opportunities to improve organization, tracking, and operational efficiency

Qualifications

• Early-career professional with experience in insurance, claims, and risk management
• Strong attention to detail and ability to manage a high volume of tasks with strong prioritization skills
• Proficiency in Microsoft Office Suite, particularly Excel and Word
• Knowledge of insurance policies and claims handling procedures
• Experience with claims management software and databases
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in a team environment
• Basic understanding of legal and regulatory requirements related to insurance and claims