Insurance Claims Coordinator

About the role

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Responsibilities

• Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
• Daily review of compliance tasks and all job tasks are completed on time
• Maintain and update jobs in required operating system ensuring the job flows efficiently through the claims process requirements and cycle times
• Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follow up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
• Create and/or assist with job estimates, reviews final estimate to ensure estimate is complete per company standards
• Manage customer service issues and complaints, documenting actions and resolution
• Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
• May be responsible for creating job estimate and/or assisting the Estimator/Project Manager with final estimate

Requirements

• A high school diploma/GED is required
• A bachelor’s degree or relevant experience is preferred, work experience will be considered
• IICRC certifications preferred but not required: WTR, ASD, OCT, STC
• Exceptional customer service skills
• One to three years of Xactimate experience required - proficient use of Xactimate 28
• Experience with Microsoft© Office applications (Word, Outlook, PowerPoint, and Excel) is required
• Personal time management and organizational skills
• Strong verbal and written communication skills
• Dependable and adaptable to operate within a fast-paced work environment
• Ability to manage highly confidential information
• Strong problem-solving skills
• Proficient at using Microsoft Office, Outlook, CRM software
• Experience with customer interaction and conflict resolution

Qualifications

• High school diploma/GED required
• Bachelor’s Degree or applicable experience preferred, work experience will be considered
• IICRC Certifications preferred but not required: WTR, ASD, OCT, STC

Skills

• Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work
• Understanding of all company cycle times and SLAs required for each job and phase
• Exceptional Customer Service skills
• Proficient at using Microsoft Office, Outlook, CRM software
• Experience with customer interaction and conflict resolution

Benefits

• Health insurance
• Paid time off
• Training & development
• Free food & snacks
• Free uniforms
• Parental leave
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Employee discounts
• Competitive salary
• Dental insurance

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on the needs of the business.