Claims Coordinator
Overview
Alera Group is one of the nation's leading independent insurance and financial services firms. They combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across various sectors including Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.
About the role
As a Claims Coordinator at Alera Group, you will partner with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. You will manage and coordinate all aspects of the claims process for property and casualty clients, communicate with clients, insurance carriers, and internal teams, and handle claims documentation and follow-ups.
Responsibilities
- Receive notices of incidents and potential losses, evaluate next steps, and determine coverage applicability
- Review, process, and maintain claims documentation while ensuring information is complete, accurate, and properly recorded
- Serve as a primary point of contact for clients throughout the claims process, providing guidance and support
- Cook with insurance carriers to facilitate claims handling, follow-ups, negotiations, and issue resolution
- Maintain organized records and prepare reports and documentation for clients, carriers, and internal stakeholders
- Research claims issues, identify discrepancies, and escalate complex situations when appropriate
- Serve as a technical resource for sales and service teams by answering coverage and claims process questions
- Assist with loss reporting, claims analysis, and presentations for middle market clients
Qualifications
- 1-2 years of experience in a claims handling, insurance, or Property & Casualty-related role
- Strong customer service, interpersonal, analytical, and problem-solving skills
- Ability to read, analyze, and interpret insurance coverages
- Excellent verbal and written communication skills
- Strong organizational skills with high attention to detail
- Ability to exercise independent judgment and manage multiple priorities
Preferred Qualifications
- Experience working with commercial lines claims
- Experience interacting directly with insurance carriers and clients
- Knowledge of agency management systems and claims documentation processes
- Experience identifying coverage issues and resolving claim disputes
- Experience analyzing claims data and providing recommendations
- Experience supporting middle market clients