Insurance Agency Director of Operations

About The Role

TrueChoice Coverage is a growing insurance agency seeking a Director of Agency Operations to own and run the operational backbone of the business. This is a hands-on leadership role responsible for bringing structure, driving execution, and ensuring the agency runs efficiently day-to-day. You will work directly with leadership to build and refine operational systems across agent onboarding, carrier relationships, workflows, and performance management. This is not a maintenance role — we are looking for someone who can step in, take ownership, and build structure where it does not yet exist while keeping everything moving forward.

What You’ll Do

• Own day-to-day agency operations and ensure consistent execution across the business
• Manage and strengthen carrier relationships, appointments, and alignment
• Lead agent onboarding, licensing, and compliance processes end-to-end
• Build, implement, and enforce internal workflows and operational systems
• Drive accountability across timelines, projects, and team execution
• Partner with leadership to align operations with growth initiatives
• Support and optimize call center and lead flow operations (as applicable)
• Identify gaps, remove blockers, and continuously improve how the agency operates

What We’re Looking For

• 5+ years in an insurance agency environment (required)
• Experience selling or supporting individual policies (life, health, or personal lines)
• Proven experience owning or running agency operations (not just supporting)
• Experience in a call center, high-volume, or lead-driven environment strongly preferred
• Hands-on experience with: agent onboarding, licensing and compliance, internal workflows and process execution
• Ability to operate independently and take full ownership of outcomes
• Strong problem-solving skills with a bias toward action
• Comfortable working in a fast-paced, evolving environment where structure is still being built

Nice to Have (But Not Required)

• Experience managing or supporting commission processes
• Exposure to lead vendors or lead flow management
• Experience scaling operations in a growing agency or startup environment

Pay

Base salary: $135,000 – $160,000 + Performance-based bonus

Schedule

This is a remote position.