Director of Insurance Operations

About the Role

The Director of Insurance Operations serves as the strategic and operational backbone of Odevo's Insurance Group. Reporting to the SVP of Insurance – US, this person will own the systems, processes, people, and data that enable Odevo's insurance program to perform at scale. This role translates strategy into execution: managing a distributed team of Insurance Coordinators, building the tools and workflows that drive growth, and owning the broker partnership channel that sits at the heart of Odevo's current go-to-market model.

Key Responsibilities

• Team Leadership & Performance Management: Directly manage a team of Insurance Coordinators, Senior Insurance Coordinators, and regional Insurance Leads across the US market; design and lead team operating cadence to drive organization, clarity, and execution; partner with HR and senior leadership on organizational design as the team scales
• Sales & Growth: Serve as the primary operational stakeholder of Odevo's national network of broker partner relationships, driving volume from prospecting through policy placement; manage broker SLAs, service levels, and escalation pathways to ensure a high-quality client experience; facilitate regular business reviews with broker partners to track performance, resolve issues, and align on growth priorities; identify opportunities to expand, adjust, or deepen broker partnerships in line with market strategy
• Process Design & Operational Infrastructure: Own the end-to-end operational model for insurance delivery, from data intake and policy acking through renewal execution and post-placement servicing; work closely with Op Co leadership to prioritize high-opportunity accounts; design, document, and continuously improve standard operating procedures for all team functions; lead process improvement initiatives that reduce friction, improve data quality, and increase team capacity
• Data, Reporting & Insights: Own brokerage channel reporting across the business, including growth, retention, penetration, commission financials, and team performance metrics; translate data into actionable insights and recommendations for senior leadership; partner with the broader Odevo data and technology teams to improve systems and reporting infrastructure over time

Who You Are

• A strategic insurance-operations leader: You bring strong P&C insurance knowledge and know how to translate growth strategy into scalable operating models, from policy placement and renewals through servicing and reporting
• A builder of high-performing teams and systems: You lead distributed teams with clarity and accountability, create processes that stick, and thrive in fast-paced, matrixed environments where structure is still being built
• A data-driven relationship manager: You use performance data to identify opportunities and guide decisions, while confidently managing broker partnerships and collaborating with operating companies, senior leaders, and clients to deliver measurable growth

Experience

• 5+ years of work experience in insurance, including insurance operations, insurance brokerage operations, in-house risk management, or a related field
• 2+ years managing a team, with a demonstrated ability to develop and performance-manage direct reports
• Strong working knowledge of P&C insurance products
• Proven ability to manage external partner relationships at a program level
• Strong written and verbal communication skills, including the ability to present to senior stakeholders

Preferred Qualifications

• Experience working with or within HOA management companies, community association management, or similar property management environments
• Experience working in a portfolio company or matrixed organization
• P&C license held or ability to obtain