Insurance Agency General Manager and Operations Director

The Role

Sales Leadership & Floor Management: You aren't just managing; you are coaching. You will recruit, train, and mentor licensed producers, run joint appointments, and ensure the team is ruthlessly executing our proven sales processes.

Lead Flow & Metric Tracking: You will live in the data. You will track dialer metrics, manage lead distribution, and optimize conversion rates to keep activity high and profitable.

Customer Retention & Service: Develop and enforce strict operational procedures to ensure exceptional customer service. You will oversee the service side of the house to maximize renewals and cross-sells.

Agency Operations: Ensure the smooth, daily function of the entire office. From compliance to technology utilization, you make sure the machine runs without friction.

Requirements

Property & Casualty experience is strictly required. You must have 5+ years of heavy-hitting experience in the P&C insurance industry, with a proven track record of managing people, hitting sales metrics, and running agency operations.

Prior Farmers Insurance experience is a huge plus.

A Texas Property & Casualty license is mandatory. Life & Health is highly preferred (or you must be willing to obtain it within 30 days).

Qualifications

The "Enforcer" Mentality: You know how to hold salespeople accountable to their KPIs without crushing morale. You are a natural mentor and a demanding leader.

Tech-Savvy: You know your way around agency management systems and understand how to leverage auto-dialers and CRM tools for maximum output.

Benefits

Performance-Driven Income: $60,000–$95,000 base salary + realistic On-Target Earnings. You receive a solid base salary, but your real earning power comes from our aggressive, performance-based incentive structure tied directly to the agency growth you drive.

Professional Autonomy: The authority to run the floor and implement strategies that actually work.

Paid Time Off & Career Growth: Clear pathways for continued development within the Farmers network.

Pay

Full-Time In Office
Pay Range: $60,000–$95,000 + OTE (Base Salary + Aggressive Performance Incentives- based on realistic goals)