Instructional Tech Spec III – Facilities Enterprise Systems Trainer

About the role

The Facilities Enterprise Systems Trainer is responsible for developing, delivering, and continuously improving a comprehensive training program for Facilities enterprise systems, including but not limited to Maximo, EZMaxMobile, and related custom web applications. This role ensures that Facilities systems users gain the skills and knowledge needed to effectively navigate and use these systems, while also understanding the related business processes, requirements, and organizational standards that support consistent system use and effective job performance.

Responsibilities

• Conducts needs assessments, designs curricula, and develops instructional materials, including materials for virtual and classroom instruction, user guides, job aids, and training videos.
• Leads both formal and informal training sessions tailored to diverse learning styles, accessibility needs, and user roles.
• Maintains training environments, including security provisioning, data scenario setup, and system resets following training activities.
• Oversees weekly help desk sessions, participates in system enhancement initiatives, and contributes to change management efforts.
• Collaborates with stakeholders to identify system training needs, understand related business process requirements, ensure alignment with university-wide and Facilities objectives, and help users understand not only how to use system functionality, but why standardized processes and data practices are necessary to support effective Facilities operations.
• Collaborates with Facilities training partners, including FM’s Training Group, to support a standardized and consistent training approach across Facilities operations.
• Provides ongoing support, reinforcement, and follow-up resources to enhance learning retention post-training.
• Stays current with emerging technologies, adult learning practices, and IT best practices, equipping users with the tools and knowledge needed to maximize system efficiency and performance, while driving continuous improvement in enterprise systems training strategies.

Qualifications

• Bachelor’s degree and 3 to 5 years relevant experience or equivalent combination
• Experience in software application training, including needs assessment, curriculum development, and instructional design
• Proven track record as a trainer, particularly in higher education, with expertise in adult learning principles
• Ability to design, develop, and deliver comprehensive software training programs, including materials and practical exercises
• Familiarity with training accessibility standards and best practices for inclusive learning
• Strong communication skills, both oral and written, with the ability to convey complex technical information clearly
• Proficiency in various training methods, techniques, and delivery formats, adapting to different learning styles and audience needs
• Experience in assessment and feedback strategies, using participant insights to improve training content and effectiveness
• Organizational skills to plan, coordinate, and manage training schedules and resources efficiently
• Technical writing or documentation experience, ensuring clear and effective instructional materials
• Ability to provide ongoing support, reinforcement, and follow-up resources to enhance learning retention post-training
• Familiarity with change management principles (e.g., Prosci, ADKAR)
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members

Skills

• Web content management experience
• Setting up and maintaining application training environments with user provisioning, scenario setup, and data loading experience
• Knowledge and understanding of MAXIMO Software Application “Train the Trainer Training” experience
• Experience with facilities maintenance, asset management, work management, or related business processes, and the ability to connect system functionality to business requirements and user responsibilities

Benefits

This is a temporary benefits eligible Endowed position, anticipated to last for 2 years. Cornell provides great benefits that include educational benefits, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, generous paid leave provisions, and superior retirement contributions. Cornell has also been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.