Instructional Designer - Learning & Development

PRIMARY PURPOSE

To design training courses and materials in compliance with the process of learning using eLearning tools; assists with organizing and conducting training using a webinar tool and ss learning deliverables ensuring performance improvement in line with business goals.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Designs courseware including scrip writing, storyboards, facilitator guides and participant materials as well as course certification in compliance with company process of learning.
• Creates and maintains pre-, post-, and behavioral change assessments within each course; uses data to provide statistical proof that course objectives are being achieved.
• Consistently researches technology and media options for effective adult blended learning.
• Creates and maintains training material and ensures that adult learning principles are applied.
• Partners with various subject matter experts to design content, where appropriate.
• Produces and/or creates engaging visual content that will keep concepts fresh and relevant for colleagues.
• Participate in design reviews, revisions, and quality assurance checks.
• Maintain version control and documentation for assigned learning assets
• Create and manage development timelines and milestones to ensure all requirements are met.
• Stay informed about instructional design trends, emerging tools, and best practices, including AI platforms such as Co-Pilot and Articulate AI.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Supports the organization globally

Qualifications

• Education & Licensing: Bachelor's degree in Instructional Design or Education from an accredited college or equivalent work experience required. Experience Six (6) years training experience (including e-learning) and course design or equivalent combination of education and experience required to include advanced knowledge of instruction design-related tools. Claims management experience preferred.

Skills & Knowledge

• Knowledge of all aspects of Adult Learning, including analyzing performance needs, designing training materials including e-learning content, instructing/facilitating, evaluating training, and coaching the application of training
• Good knowledge of human performance technology and consulting
• Knowledge of authoring tools including Articulate 360 and Adobe Creative Cloud (InDesign, Premier Pro, and Photoshop)
• Good knowledge of e-learning theories and technologies
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Advanced implementation skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to manage multiple, time sensitive priorities meeting internal customer needs
• Ability to work independently
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Physical: Computer keyboarding, travel as required
• Auditory/Visual: Hearing, vision and talking