(INSTORE) Bilingual Teller/ Branch Service Specialist - S Salem

Job Summary

We're seeking bilingual individuals (Spanish) who are eager to learn and grow. As a Teller, you are the welcoming face to our members and non-members alike. You help members meet their financial goals by handling routine financial transactions and giving a warm welcome to everyone who comes into the branch. You also inform members of other products and services that will meet their financial needs and strengthen their relationship with the Credit Union.

Responsibilities

• Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met.
• Processes and accurately documents all teller transactions according to established procedure.
• Understands and determines acceptability of negotiable items and member identification.
• Identifies and addresses members’ questions and concerns to offer solutions.
• Proactively engages member questions to uncover needs and cross-sell products and services. Refers to appropriate staff members or opens product/service as appropriate.
• Affords assistance or lifts 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
• Performs any additional duties as required by the Management Team.
• Actively works to meet or exceed product and service cross-sale goals.

Knowledge, Skills & Abilities

• Ability to coordinate a variety of assignments simultaneously and prioritize work.
• Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.
• Proficient in counting cash, arithmetic, ten-key calculator and basic computer skills.
• Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills.
• Ability to comprehend and adhere to compliance requirements.

Physical Requirements

• Able to assist or lift 50-pound bags of coin.
• Stands for extended periods of time as required (up to four hours at a time).
• Demonstrates a sense of urgency when assisting members.

Job Qualifications

• High School graduate or GED required.
• A minimum of 6 – 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required.
• Bilingual skills are highly desired.

Additional Information

• Hours of Operations: Monday - Friday 9 AM - 6 PM, Saturdays 9 AM - 3 PM. May be required to work a combination of hours throughout the workweek M- Sat.
• Starting Pay: $22.00 per hour with no specific banking experience required, but with 6 months’ sales and/or customer service experience required.
• This OnPoint branch is located inside a Fred Meyer or Safeway store. Employees working in an in-store location are eligible for an in-store differential.
• See what it is like to be a Teller at OnPoint: https://onpointcu.wistia.com/medias/saqp52d262.