Bilingual Member Service & Sales (Teller), English/Spanish preferred, not required

About the role

At Mountain America, we create exceptional service experiences with every member, every time. We provide life-changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA), and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Responsibilities

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in transactions such as opening new accounts, servicing existing accounts, and explaining products and services.
• Educates on financial transactions through MACU tools, resources, and technology, and cross-sells products and services as needs arise through a consultation approach.
• Focuses on increasing member satisfaction and account retention, meeting sales and service goals, and resolving problems by clarifying complaints, determining causes, providing solutions, and following up to ensure resolutions.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.
• Maintains cash drawer, initiates wire transfers, cashiers checks, and cash advances, creates VISA cards, opens and processes IRA transactions, certificates of deposit, and redeems savings bonds.
• Plays a role in fraud prevention by assisting with fraud disputes, accurately and efficiently processes transactions, and assists in opening and closing branch procedures.
• Represents the credit union professionally, keeps work areas neat and clean, responds to communication promptly, actively participates in product knowledge courses, and complies with all regulations as required by law.
• May travel as needed and performs other duties as assigned.

Requirements

• At least six months of customer service experience.
• A high school diploma or equivalent.
• A valid driver's license is required.

Qualifications

• Thorough knowledge of credit union policies, procedures, and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services to create exceptional member service.
• Proficient in performing financial calculations.
• Effective and persuasive communication skills, both written and verbal.

Skills

• Thorough knowledge of credit union policies, procedures, and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services of the credit union to create exceptional member service.
• Proficient in performing financial calculations.
• Effective and persuasive communication skills, both written and verbal.

Benefits

• Starting competitive pay of $17.50 per hour, with potential increases based on experience and performance.
• Additional $1.00 per hour added to base pay if bilingual in English/Spanish.
• Performance reviews with opportunities to increase compensation.
• Excellent medical and dental benefits with minimal employee contributions.
• Paid time off, volunteer time off, and paid holidays.
• Matching 401K.
• Tuition assistance.
• Professional development opportunities.
• And more!

Pay

Starting competitive pay of $17.50 per hour, with potential increases based on experience and performance. Additional $1.00 per hour added to base pay if bilingual in English/Spanish.

Schedule

Full Time; Monday - Friday 8:40am - 6:15pm Saturdays 8:40am - 2:15pm *Day off during the week when a Saturday is worked*