Part Time Member Service & Sales (Teller) Bilingual English/Spanish preferred but not required

About the role

Location: Salt Lake Redwood Rd 1225 South Redwood Road Salt Lake City, UT 84104
Schedule: Part Time; Monday – Friday Hours will vary between 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm
Flexibility needed 20 – 25 hrs./week based on needs of the branch
Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
Performance reviews with opportunities to increase compensation
Excellent medical and dental benefits with minimal employee contribution (full time employees)
Paid time off, volunteer time off, and paid holidays
Matching 401K
Tuition assistance
Professional development
And more!

Responsibilities

• Buils and maintains relationships with Mountain America Credit Union
• Engages in conversations in person and over the phone
• Assesses, advises, and assists credit union membership
• Educates members about MACU products and services
• Focuses on increasing member satisfaction and account retention
• Makes efforts to meet production goals to represent the credit union
• Makes follow-up calls to members regarding product referrals
• Greets all members professionally
• Accurately maintains cash drawer
• Accurately and efficiently processes transactions in accordance with established policies and procedures
• Assists in the opening and closing procedures of the branch
• Responsible for Branch Security which includes vault combinations, security codes, and member information
• Represents the credit union in a professional manner, both in dress and in actions
• Keeps work area neat and clean
• Responds to email/voicemail/missed calls/other communication in a timely manner
• Participates and completes product knowledge courses
• Travel may be required
• Complies with all regulations as required by law
• Performs other duties as assigned

Qualifications

• At least six months of customer service experience
• High school diploma or equivalent

Skills and Abilities

• Bilingual English / Spanish Preferred
• Thorough knowledge of credit union policies, procedures and regulations
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
• Ability to perform mathematical calculations
• Ability to communicate effectively using written and verbal communication

Physical Abilities / Working Conditions

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
• Ability to stand, walk, kneel and crouch occasionally
• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)
• Weight lifted or force exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
• No unusually environmental factors
• No noise environment

Benefits

• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!