Installation Success Coordinator

What You’ll Be Responsible For

• Schedule installation dates with customers
• Coordinate install crews and job timelines
• Confirm equipment availability and materials
• Track job progress and completion
• Obtain and track required permits
• Coordinate inspections
• Ensure paperwork is accurate and complete
• Complete before & after job documentation
• Process invoicing and closeout paperwork
• Register equipment warranties
• Submit manufacturer rebates
• Ensure maintenance plan enrollments are completed
• Coordinate equipment and material ordering
• Track job-specific inventory
• Communicate with vendors as needed
• Ensure install crews have everything required
• Proactive communication before, during & after installation
• Set expectations clearly
• Follow up after install to ensure satisfaction
• Help create raving fans and 5-star reviews

Experience We’re Looking For

• HVAC industry experience (strongly preferred)
• ServiceTitan experience (highly preferred)
• Permit Processing experience (highly preferred)
• Strong organizational skills
• Excellent communication skills (phone, text, email)
• Ability to juggle multiple projects at once
• Detail-oriented and process-driven
• Calm under pressure
• Positive, solutions-focused mindset

You’ll Thrive Here If…

• You believe details matter
• You enjoy serving customers
• You take pride in doing things the right way
• You want to be part of a growing, values-driven, family-oriented company
• You believe in “Fans First” culture

What We Offer

• Competitive hourly pay (based on experience), + performance bonus
• Vacation - Holiday Pay & other benefits
• Supportive team environment
• Company that values integrity and doing the right thing
• Opportunity to help shape systems and processes

About Air On Demand

We’ve proudly served South Dade homeowners for over 20 years. We believe in: Doing the right thing, Serving our community, Supporting our team, and Creating raving fans. If you want more than just a job… If you want to help build something meaningful… We’d love to meet you.