Installation Coordinator
Refloor · Troy, MI · 3 wk ago
On-siteProject Management$18–$22/hrFull-time
Job Responsibilities
- Manage the daily progress of assigned projects from start to finish, ensuring they are carried out effectively and within designated timelines
- Foster strong relationships with our installation teams and clients, promoting trust and transparent communication
- Collaborate with on-site installation crews to address basic customer inquiries, resolve technical issues, and manage change order requests as necessary
- Address customer concerns and deliver outstanding service throughout and after the installation process, ensuring satisfaction and resolving any emerging issues
- Collect payments from clients for contracted services, update relevant documentation, and facilitate additional payment processes in line with company guidelines
- Undertake any other required tasks or responsibilities as assigned, contributing to the team's and company's overall success
Key Competencies
- Customer Oriented: A dedication to providing outstanding service and surpassing customer expectations
- Proactive Approach: Driven and willing to take initiative when required to guarantee successful installations
- Strong Communication Skills: Excellent interpersonal abilities to effectively connect between clients and installation teams
- Problem Solving and Decision Making: Capable of identifying issues, making informed choices, and developing solutions to facilitate seamless installations
- Ability to Navigate Ambiguity and Complexity: Flexibility and calmness in managing intricate situations and evolving project conditions
- Experience in Flooring or Home Improvement (Desirable): Prior experience in the flooring or home improvement sector is preferred but not mandatory
What does Refloor offer?
- Hourly range: $18-$22
- Paid Time Off (PTO) including holidays
- 401(K) retirement plan
- Comprehensive Medical, Dental, and Vision Insurance
- Life Insurance coverage
- Opportunities for Advancement