Installation Coordinator

About the role

This role serves as a customer support expert to ensure an excellent experience for customers throughout the installation process.

Responsibilities

• Support customers and installation teams by managing job flow, scheduling inspections, and monitoring job statuses for interior and exterior products
• Maintain regular communication with customers, resolve issues, and facilitate satisfaction throughout the installation process
• Coordinate with internal and external partners, support branch operations, and assist with customer escalations and inquiries
• Handle job intake, verify paperwork accuracy, process payments, schedule inspections, order materials, and manage service tickets

Qualifications & Skills

• Must be 18+ years of age and legally permitted to work
• At least 1 year of relevant experience
• Preferred knowledge in home improvement
• Strong interpersonal, organizational, and communication skills
• Proficiency in Microsoft Office
• No leadership experience or certifications required

Key Attributes

• Self-motivated
• Detail-oriented
• Able to multitask
• Able to work efficiently in a fast-paced environment