Installation Coordinator

Ferguson · Wilmington, NC · 6 days ago

On-siteInformation Technology$18/hrFull-time

Position Details

Location: Wilmington, NC (Onsite)
Schedule: Monday–Friday, between 7:00 AM and 5:00 PM
Pay: Starting at $18.00 per hour, with potential for higher pay based on experience

Responsibilities

Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
Collaborate with sales teams to understand the customer requirements
Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
Contact customer for scheduling of events: pre-site, delivery and installation
Update Installation Calendar with pertinent job conditions
Track and record number of installations by product type
Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy
Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints
Write credit memos and sales orders as needed for returns and rescheduled appointments

Qualifications

Prior installation coordinating experience is strongly preferred
Ability to apply expert level product and installation knowledge
Ability to organize and prioritize work and communicate effectively
Ability to develop and maintain positive relationship with both internal and external customers
Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Benefits

We realize that our greatest assets are our best-in-class associates, which is why we’re dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Ferguson. Together, we can continue to lead the industry and help build our nation’s infrastructure from the ground up.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range

Starting at $15.00 - $25.39 Monthly for Salaried roles OR Hourly for all other roles. This role is Bonus or Incentive Plan eligible.

Equal Employment Opportunity

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.