Installation Success Coordinator

Provides pre-sales and/or post-sales consulting

Consults with Agilent customers regarding product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration, or lease administration.

Manages and coordinates the end-to-end customer experience

• Applies broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
• Resolves customer service issues for complex, multi-country or multi-regional accounts.

Liaison between customers and internal organizations

• Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics, and Service Delivery to resolve customer inquiries.

Influences changes to production and/or shipping schedules

• May identify and follow up on business opportunities.
• May be responsible for project management of country, regional, or multi-country projects.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Post-graduate, certification, and/or license may be required.
• 2+ years relevant experience.

Additional Details

• This job has a full time weekly schedule.
• The full-time equivalent pay range for this position is $28.27 - $44.17/hr plus eligibility for bonus, stock, and benefits.
• Pay and benefit information by country are available at: https://careers.agilent.com/locations.

Additional Information

• Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels.
• All individuals, regardless of personal characteristics, are encouraged to apply.
• For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required

• No

Shift

• Day

Duration

• No

End Date

• N/A

Job Function

• Customer Service