Installation Coordinator

Responsibilities

• Schedule installation appointments based on technician availability and routing efficiency
• Contact customers to confirm installation appointments prior to scheduled service windows
• Conduct outbound appointment reminders via phone, SMS, or email
• Cook up rescheduling as needed to maintain technician productivity
• Aid with daily dispatch coordination and technician schedule management
• Maintain installation schedules and adjust assignments in real time
• Optimize routing and scheduling to maximize technician productivity
• Ensure installation orders are complete and ready for dispatch
• Verify drop completion and installation prerequisites when necessary
• Identify scheduling conflicts or readiness issues prior to technician dispatch
• Provide installation expectations and preparation instructions to customers
• Aid customers with appointment changes or rescheduling requests
• Communicate schedule updates when installation timing changes
• Monitor installation orders from scheduling through completion
• Escalate issues impacting installation completion to the Supervisor, Service Delivery
• Contribute to a culture of trust, integrity, and collaboration

Qualifications

• 2+ years of experience in operations coordination, dispatch, scheduling, or customer operations
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and collaboration skills
• Ability to prioritize tasks and work under pressure