Installation Coordinator

About the role

The Installation Coordinator position at Easy Ice is responsible for owning the customer experience with all aspects of the installation process within a designated region. This role serves as a liaison between the sales team, warehouse, field service, and Easy Ice customers.

Responsibilities

• Coordinates the scheduling of all install activities
• Validates with the customer that all install requirements have been met prior to scheduling installs
• Affords assistance in confirming all install work is completed to Easy Ice SOP
• Proactively manages customer situations regarding timing, work effort, customer responsibilities, etc.
• Effectively communicates with customers and internal departments (Sales Coordinator, Warehouse, FS Manager, and Lead Dispatcher) through email, applications and phone
• Upholds a high level of customer service and expectation with all customer interaction
• Understands and possesses knowledge of Salesforce, capable of maneuvering within and obtaining customer information
• Responsible for creating and setting up maintenance plans
• Ensures that the account has all the proper information for the handoff to Service Delivery and Accounting
• Initiates work orders with service partners through Easy Ice and Easy Ice partner's computer systems
• Operates, maintains, and delivers exceptional customer service
• Maintains a positive office atmosphere/environment

Requirements

• Education: Associates/Bachelor’s Degree or 2+ years of related experience
• Experience: 3-5 years of experience in customer service role
• Demonstrated track record of delivering highest level of customer satisfaction
• Demonstrated track record of working effectively with employees in various departments of the company
• Working knowledge of computer programs and multi-line phone systems

Qualifications

• Strong command of company’s customer service policies
• Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience
• A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
• Instinctive and skilled problem solver
• Excellent interpersonal skills
• Ability to communicate clearly and professionally, both verbally and in writing
• Ability to multi-task effectively
• Team-oriented

Skills

• Strong communication skills
• Customer service orientation
• Problem-solving abilities
• Organizational skills
• Computer proficiency (Salesforce, Microsoft Office)

Benefits

• Competitive pay
• Excellent Medical/Dental/Vision/Group Life Insurance
• 401(k) Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands-on experience promoting a growth-oriented culture
• Personal growth opportunities encouraging employees to “think outside the box”
• Challenging and meaningful work fostering learning and development
• Fun, fast-paced company culture and work environment
• Collaborative team environment supporting and mentoring each other

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

The schedule for the Installation Coordinator position is flexible but requires availability during normal business hours.