Installation Manager - Raleigh, NC

Work Location: Remote – Raleigh, NC

Travel: Monday–Friday (consistent air travel)

About Grocery TV

Grocery TV is a leading in-store retail media platform. Over 120 retailers partner with Grocery TV to modernize stores and drive incremental revenue while delivering a more engaging shopping experience. Grocery TV manages the complexities of operating an in-store media network, allowing retailers to focus on serving customers. Reaching 1 in 4 Americans across 6,500+ stores, Grocery TV connects brands with shoppers at the moment of decision—where 90% of purchases take place.

About the Role

Grocery TV is seeking a hands-on Installation Manager to support installation and maintenance of our in-store media network. This is a travel-intensive role (Monday–Friday) ideal for someone who enjoys working independently in the field, solving technical issues, and building strong relationships with store teams. You will be responsible for deploying and servicing Grocery TV equipment nationally, ensuring our network remains operational and performing at a high level. You will partner closely with our Field Ops team to execute installation and maintenance work as needed.

Responsibilities

• Installations & Deployments
  • Install TVs, media players, and related equipment in-store
  • Execute new store rollouts and retrofit projects
  • Ensure installations meet company standards for quality and safety
• Logistics & Equipment Handling
  • Manage equipment swaps, returns, and shipments to HQ
  • Maintain accurate records of service visits and inventory
• Store Relationship Management
  • Act as the on-site representative of Grocery TV
  • Improve service efficiency through effective communication and coordination
• Field Service & Maintenance
  • Diagnose and resolve in-store technical issues, including power, connectivity, and hardware failures
  • Reset, repair, or replace devices as needed
  • Perform routine maintenance to ensure network uptime and performance
  • Coordinate with Grocery TV Operations to troubleshoot and resolve escalated issues
• Travel
  • Travel Monday–Friday nationally
  • Consistent air travel is required to support installations and maintenance nationally

Requirements

• 2–4+ years in field service, installations, retail operations, or similar hands-on roles
• Ability to travel full-time (Monday–Friday)
• Valid driver's license and access to a reliable personal vehicle
• Comfortable using tools (power drill, screwdriver, clamps, etc.)
• Ability to lift up to 100 lbs and work on ladders
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Ability to work independently and manage time effectively in the field
• Willingness to learn and adapt to new technology

Pay

Salary Range: $90,000 - $100,000

Benefits

• 100% medical, dental, and vision coverage
• $1,200 annual HSA match
• $1,000 annual learning & development budget
• Unlimited PTO
• 12 weeks of parental leave for all new parents

Awards & Recognition

• BuiltIn Best Places to Work 2026
• Best Place for Working Parents 2026