Installation Contractor Manager

Essential Duties

• Serve as the primary operational point of contact for installation contractors, managing day-to-day schedule coordination, dispatch coordination, and escalation resolution.
• Own contractor SOW compliance — track deliverables, unit pricing, and scope against signed agreements, and flag deviations before they become disputes.
• Conduct quality control audits on completed contractor installs, de-installs, upgrades, and repairs, including field spot-checks, against unWired's install standards.
• Reconcile contractor invoices against completed, verified work orders prior to approval; identify billing discrepancies.
• Monitor contractor capacity against install volume forecasts, and manage resourcing or throughput gaps proactively.
• Track and report contractor KPIs (install cycle time, first-time-fix rate, rework/callback rate, SLA adherence) via our Salesforce frameworks.
• Partner with operations leadership on contract renewals, SOW amendments, and vendor performance reviews.
• Support onboarding of new contractor vendors, including safety and process orientation.
• Build and maintain the reporting cadence that gives executive leadership visibility into contractor performance versus benchmarks.

Required Knowledge, Skills, and Abilities

• A High School Diploma, or equivalent language and mathematical skills.
• 3–5 years managing field installation, construction, or service delivery operations in telecom, ISP, cable, or a related field-services industry.
• Direct experience managing third-party contractors or subcontractors, including scheduling, SOW enforcement, invoice reconciliation, and quality oversight.
• Working knowledge of FTTH and/or fixed wireless installation processes and standard install/de-install workflows.
• Proficiency in reading and applying routine contract terms (SOWs, MSAs) in day-to-day vendor management.
• Experience with CRM/ops platforms for scheduling and KPI tracking (Salesforce preferred).
• Strong written and verbal communication.

Benefits

• Medical, Dental, and Vision Insurance with company subsidies.
• Company paid Life Insurance and AD&D.
• Long Term Disability Insurance.
• Flexible Spending Accounts.
• 401K with company contributions, including discretionary Profit-Sharing contributions.
• Holiday, Vacation, and Sick paid time off.
• Complementary internet connection.

Fresno based unWired Broadband was founded in 2003 with the goal of delivering fast, reliable Internet connections to homes and businesses in rural and underserved areas. Strong demand, fueled by increasing needs for connectivity, have led to 23 years of continuous growth. We currently cover over 19,000 square miles between Corning and the base of the Grapevine. Over 200 tower sites are strategically located to cover the rural and underserved areas that have been ignored by DSL, cable and fiber carriers.