Contractor Installation Manager

Key Responsibilities

• Lead day-to-day TAP execution at assigned installation(s), including locations without permanent staffing.
• Serve as the primary contractor interface with Government Transition Services Managers (TSMs/DGRs) and installation leadership.
• Maintain coverage for scheduled appointments, walk-ins, group instruction, and required events.
• Monitor wait times, no-shows, cancellations, and service throughput.
• Oversight of counseling and case management, including Initial Individual Counseling (IIC), Individual Transition Plans (ITPs), Career Readiness Standards (CRS), Capstone counseling, and warm handovers.
• Balance counselor workloads and case assignments across sites.
• Ensure timely and accurate completion of DD Form 2648 and system-of-record documentation.
• Career Skills Program (CSP) Support, including coordination and support for CSP briefings (minimum two per month).
• Engage with commanders and regional CSP leads to ensure compliance with PWS requirements.
• Quality, Compliance & Reporting, enforcing adherence to TAP policies, curriculum standards, and service delivery requirements.
• Conduct local quality reviews and support audits, inspections, and data calls.
• Escalate risks, staffing gaps, and performance issues to the Regional Manager.
• Supervise counselors and local support staff.
• Support onboarding, cross-training, and surge coverage as needed.
• Maintain continuity of operations during staffing changes or increased demand.

Required Qualifications

• Bachelor’s degree (required).
• Experience managing operations in a regulated or compliance-driven environment.
• Demonstrated leadership of staff in a service delivery or program execution role.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities across geographically dispersed locations.

Preferred Qualifications

• Direct experience with the Army Transition Assistance Program (TAP) or similar military personnel programs.
• Familiarity with AR 600-81, DoDI 1332.35, Career Readiness Standards, and transition policy.
• Prior military service or experience working on a military installation.
• Experience supporting audits, inspections, or high-visibility government programs.