Contractor Installation Manager
Strategic Resources, Inc. (SRI) · Trenton, NJ · 8 mo ago
On-siteEngineeringFull-time
Key Responsibilities
- Lead day-to-day TAP execution at assigned installation(s), including locations without permanent staffing.
- Serve as the primary contractor interface with Government Transition Services Managers (TSMs/DGRs) and installation leadership.
- Ensure coverage for scheduled appointments, walk-ins, group instruction, and required events.
- Monitor wait times, no-shows, cancellations, and service throughput.
- Counseling & Case Management Oversight
- Oversee delivery of Initial Individual Counseling (IIC), Individual Transition Plans (ITPs), Career Readiness Standards (CRS), Capstone counseling, and warm handovers.
- Balance counselor workloads and case assignments across sites.
- Ensure timely and accurate completion of DD Form 2648 and system-of-record documentation.
- CSP Support
- Coordinate and support CSP briefings (minimum two per month).
- Facilitate eligibility verification and application coordination.
- Engage with commanders and regional CSP leads to ensure compliance with PWS requirements.
- Quality, Compliance & Reporting
- Enforce adherence to TAP policies, curriculum standards, and service delivery requirements.
- Conduct local quality reviews and support audits, inspections, and data calls.
- Escalate risks, staffing gaps, and performance issues to the Regional Manager.
- Workforce & Continuity Support
- Supervise counselors and local support staff.
- Support onboarding, cross-training, and surge coverage as needed.
- Maintain continuity of operations during staffing changes or increased demand.
Required Qualifications
- Bachelor’s degree (required).
- Experience managing operations in a regulated or compliance-driven environment.
- Demonstrated leadership of staff in a service delivery or program execution role.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities across geographically dispersed locations.
Preferred Qualifications
- Direct experience with the Army Transition Assistance Program (TAP) or similar military personnel programs.
- Familiarity with AR 600-81, DoDI 1332.35, Career Readiness Standards, and transition policy.
- Prior military service or experience working on a military installation.
- Experience supporting audits, inspections, or high-visibility government programs.