Installation Specialist - Charlotte, NC

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions). Preserve all substantive info; do not invent or summarize away detail. Include a section only when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them. Prefer few substantive sections over many thin ones. We need to parse the posting. Content: - Intro about SpotOn (company description). Could be considered "About the role"? Actually "About SpotOn" is company description. The role description: "The Installation Specialist ensures restaurant sites are fully prepared for successful POS installations through comprehensive virtual assessments, on-site readiness checks, and installation execution. This could include, but is not limited to, performing site surveys, installing POS hardware virtually or onsite, and delivering staff training. Serving as a technical escalation point, this role troubleshoots complex infrastructure issues, mentors junior specialists, and contributes to process and SOP improvements. With deep restaurant operations knowledge and strong technical expertise, the Specialist drives installation efficiency, enhances client readiness, and promotes long-term business success." That's prose about role. Then sections: Responsibilities: bullet list under "Conducting Virtual Site Surveys", "Conducting Installations", "Quality Assurance". Each has sub-bullets. We need to output

  Responsibilities

  then
  • items. Should we keep subheadings? The instruction: Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

    • for any list of duties/requirements/benefits, and

      for prose. So we can have

      Responsibilities

      then
      with list items. The subheadings like "Conducting Virtual Site Surveys" could be part of list items or maybe we can keep them as bold? But we cannot use other headings besides

      for sections; we could embed them inside

      as prose. Probably best to keep each bullet as a duty, maybe combine subpoints into one bullet? But we need to preserve all substantive information; we cannot lose detail. Could embed subpoints as separate sentences within the

      . Could also nest

      inside
      • but that might be okay? The instruction says use
        • for any list of duties/requirements/benefits. It doesn't forbid nested lists. Safer to keep flat list but include all details. We need to preserve details like "Conduct comprehensive virtual assessments, including complex or escalated restaurant sites." etc. Thus each bullet could be a full sentence capturing the subpoints. Alternatively we could keep subheadings as inside
        • . That's okay. We also have Skills & Knowledge section: list of skills. That could be

          Skills

          with
          • . Previous Experience: could be part of Requirements/Qualifications. The posting includes "Previous Experience", "Education / Professional Training", "Travel Requirements", "Languages & Level of Proficiency", "Compensation", "Benefits". We need to decide which sections to include. We should include sections only if they have real specific content. All these have content. We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have: - About the role: could be the introductory paragraph describing the role (the first paragraph after company description). That is substantive. - Responsibilities: we have. - Requirements: could include "Previous Experience", "Education / Professional Training", "Travel Requirements", "Languages & Level of Proficiency". Those are requirements. - Qualifications: maybe overlapping with Requirements; but we could combine. However we should avoid thin sections. Perhaps we can put all requirement-like info under Requirements, and skip Qualifications if not distinct. - Skills: we have Skills & Knowledge. - Benefits: we have. - Pay: we have compensation: "$20.00 - 25.00 per hour". So we need Pay section. - Schedule: we have Travel Requirements (ability to travel up to 50-75%). That's not exactly schedule but could be considered schedule? The instruction says Schedule section only if posting actually states them. Travel requirement is not schedule like shift times. Might be better to not create Schedule section because not explicitly schedule (like full-time, part-time, shift). The posting does not mention schedule like hours per week. So we should omit Schedule. Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay. We need to ensure we don't include filler like "commensurate with experience". Not present. Now we need to strip boilerplate: The intro about SpotOn includes some marketing fluff but it's substantive? It's about company, not role. The instruction says we should not repeat job title as heading, but we can include company description? It's not explicitly prohibited. It says "Preserve ALL substantive information". The company description is substantive? Might be considered part of posting. However the instruction about sections: Use

            for section headings (e.g. About the role, Responsibilities...). It didn't say we cannot have a section about company. But "About the role" is suggested; we could use that heading for the role description, not company. The company description could be placed as a

            before any heading? The instruction says output ONLY the HTML fragment; we can include

            for prose. So we can include a paragraph about SpotOn as intro, then

            About the role

            with role description paragraph. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At the end there is a paragraph about "We will never ask candidates to pay fees..." and EEO statements. Those are boilerplate; we should remove them. Also remove duplicated lines: The posting repeats some lines about SpotOn being #1 Restaurant POS etc. There's duplication: "Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real usersRated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersAwarded Great Places to Work and Built In’s Best Workplaces for multiple years running". That's duplicated? Actually it's two statements but we can keep as is; it's not duplicate exactly. But there is some repeated phrase "Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real usersRated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersAwarded Great Places to Work and Built In’s Best Workplaces for multiple years running". It seems like missing spaces. We'll keep as is but maybe we should fix spacing? The instruction says preserve ALL substantive information; do not invent or summarize away detail. Changing spacing could be considered altering? Probably okay to keep as is; it's still substantive. We also need to remove "Previous Experience", "Education / Professional Training", "Travel Requirements", "Languages & Level of Proficiency" headings? We'll incorporate them into Requirements section as list items. We need to decide how to format Requirements: maybe

            Requirements

            then
            • each bullet. We need to include all specifics: - 2-3 years of restaurant and/or technical support experience - Experience in fintech or SaaS environments preferred. - A high school diploma or GED is required. - An Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related field is preferred. - An equivalent combination of education and experience may be considered. - Ability to travel up to 50-75%, including local and out-of-state travel with overnight stays as needed. - Fluent in English (written and verbal) Also maybe "Previous Experience" includes 2-3 years... and fintech/SaaS preferred. Now Skills & Knowledge list: - Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization. - Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders. - Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues. - Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments. - Proven ability to manage complex, multi-site projects independently and mentor junior team members. - Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person. - Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows. - Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management. - Excellent organizational, multitasking, and communication skills with a professional approach under pressure. - Demonstrated success in 50+ POS installations or comparable technical deployments. - Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses. Now Responsibilities: we need to capture all bullet points from the three subsections. Let's extract: Conducting Virtual Site Surveys: - Conduct comprehensive virtual assessments, including complex or escalated restaurant sites. - Validate readiness of wiring, electrical infrastructure, networking, and internet performance. - Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks. - Provide technical guidance to clients and vendors to resolve issues. - Collaborate with Project Managers, Technicians, and Engineering to ensure installation success. - Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing. - Recommend improvements to survey tools, templates, and internal processes. - Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes. Conducting Installations: - Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls. - Complete cabling, patching, and connectivity setup. - Deliver onsite training and live support for staff and management. - Implement menu/system updates and reporting configuration. - Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting. - Lead follow-ups with clients to ensure smooth transitions and adoption. - Travel regularly to client sites as required. Quality Assurance: - Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists. - Review and verify outcomes before submission to maintain consistency and high-quality standards. - Identify and address process gaps or errors to drive continuous improvement and operational excellence. We'll put each as
            • . Now Benefits list: - Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs - HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account - Company-Paid Life Insurance & Disability - 401(k) Retirement Savings & Annual Employer Match - Pre-Tax Commuter Benefits - Paid Parental Leave - Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off - Monthly cell phone