Associate Installation Technician - Charlotte, NC

About the role

Responsible for the on-site physical installation, functional testing, and quality inspection of surgical light suspensions, surgical booms, video integration systems, and other ancillary equipment (room cameras, video monitors, video signals, etc.). This role requires 100% overnight travel, Monday - Friday. Travel, lodging, and meal expenses are paid for by Stryker in accordance with the Stryker Corporate Travel Policy.

Responsibilities

• Confirms site readiness of pre-installation requirements and infrastructure and performs detailed product inventory of installable equipment. Communicates issues to internal project team and follows up for resolution.
• Installs all surgical light suspension systems, surgical booms, video integration systems, and associated cabling to deliver appropriate video signals, as well as ancillary equipment (room cameras, video monitors, etc.) in accordance with quality, safety, state, industry, and international standards.
• Programs, tests, and inspects all video integration sources according to design specifications and in accordance with quality and safety standards.
• Performs all functional and quality checks of installable equipment and documents appropriately prior to project sign-off.
• Documents and maintains accurate records of equipment installation and associated activities. Completes daily update reports and other administrative responsibilities in a timely and accurate manner.
• Provides project updates to relevant stakeholders and coordinates with Quality to ensure compliance with regulatory and operational requirements.
• Interprets, understands, and installs equipment according to complex wire diagrams and CAD drawings. Understands infrastructure, electrical, and network requirements of installable equipment.
• Learns and understands basic Internet Protocol (IP) and computer networking requirements as related to Stryker integration products.
• Ensures consistency and serviceability by following identical installation and integration practices across different locations.
• Coordinates and books travel arrangements based on job location and in accordance with company guidance. Manages daily schedule to ensure timely arrival and completion of all installation activities.
• Maintains project stakeholder relationships, communicates progress updates, and provides basic operational training to customers as needed.
• Manages and maintains inventory of assigned tools and equipment. Maintains accurate records of installation tasks.
• Responds to internal and external customer inquiries and requests for service. Communicates project status and provides clear, timely updates on progress.
• Builds relationships with internal and external business partners to provide outstanding customer service. Communicates lessons learned and provides feedback to cross-functional partners to improve business processes.
• Adheres to all safety policies and standards as dictated by customer facilities and Stryker. Completes training to ensure proper PPE is utilized during job execution. Advocates safe work practices.
• Maintains accurate and up-to-date product, quality, and process standards through Stryker’s Learning Management System.

Requirements

Physical requirements

• Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently.
• Must be able to utilize equipment including ladders, chain hoists, material lifts, and pallet jacks.
• Must be able to climb ladders, work within confined spaces, and above ceiling.
• Must have near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to communicate effectively with intrapersonal communication skills.
• Must be able to communicate effectively via cell phone, text, and email.
• Must be able to travel via commercial airline.
• Must maintain a state-issued Driver’s License and be able to safely operate a motor vehicle.
• Ability to work with large pieces of construction and medical equipment.

Mental requirements

• Work as an integral part of a team.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Must be able to work in a fast-paced, independent environment and exercise good judgment.
• Must be able to analyze and resolve non-routine testing and/or equipment issues using independent judgment.
• Must be able to locate, comprehend, and follow detailed installation instructions and procedures.
• Ability to explain clearly to onsite trades (electricians, plumbers, general contractors) or vendors.
• Must be able to identify issues outside of the scope of the project and communicate following appropriate escalation pathways.
• Ability to think critically to resolve project roadblocks pertaining to environmental or infrastructure challenges within appropriate guidelines and safety standards.
• Must be able to be part of the solution process.
• Ability to interact appropriately with a variety of individuals including customers and internal partners.
• Ability to read, navigate, and comprehend installation and technical manuals and project documents with acute attention to detail.
• Proficient with Microsoft Office Suite.

Qualifications

• 0 – 2 years related technical experience (telecom, video/audio system installation, electrical/construction, medical device, hospital biomed).
• Strong organizational, analytical, and problem-solving skills; able to manage priorities and workflow.
• Excellent interpersonal and communication skills.
• Demonstrates a professional work ethic and attitude.
• Intermediate PC skills and appropriate application skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to operate small hand tools (e.g., pliers, screwdrivers, hammer, wrenches, strippers, crimpers, etc.), power tools, and test equipment (e.g., data loggers, strip recorders, micrometers, voltmeters, waveform/vectorscopes, etc.).

Education

• High School Diploma or GED required.
• Bachelor’s degree (B.S. or B.A.) preferred but not required.
• 0-2 years technical experience or comparable skill set.

Pay

$28.01 - $38.75 USD Hourly

Benefits

• Health benefits: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program, and tobacco cessation program.
• Financial benefits: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.