Installation Manager
Position Summary
The Installation Manager is responsible for the daily operations of the Installation department within a local field office. Provides leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of local third-party installation network.
Essential Duties And Responsibilities
- Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible
- Identify opportunities in daily operations to pull forward jobs and maximize speed to installation
- Work with the customer to schedule jobs based on installer availability and customer preferences
- Review and publish daily installation and service reports to identify wins and opportunities for improvement
- Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion
- Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call
- Train, coach and develop installation employees and contractors both in the office and in the field
- Improve subcontractor retention rates through impactful training and engagement
- Works with the Field Trainer on individual performance, abilities, and capacities of the installers
- Partner with leadership on identifying systemic training gaps and propose solutions to address gap
- Collaborate with all office and corporate functional teams
- Recruit subcontractors as needed to expand installation capacity
Experience And Minimum Qualifications
- High School Diploma or equivalent
- 3+ years of successful experience in home construction, remodeling, and/or installation management
- Track record of successfully recruiting, training, coaching, and onboarding subcontractors
- Demonstrated superior quality and attention to detail in all facets of the installation process
- Ability to teach others through hands-on and documentation-based learning methods
- Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”
- Must hold a valid driver's license
Physical Requirements
Normal Office Environment. Indoor work in a climate-controlled environment. Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Travel Requirements
Less than 10% domestic travel required.
Overtime/Additional Hours Requirements
Additional Hours May Be Required (Exempt Positions).
Physical Requirements
Normal Office Environment. Indoor work in a climate-controlled environment. Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Experience And Minimum Qualifications
- High School Diploma or equivalent
- 3+ years of successful experience in home construction, remodeling, and/or installation management
- Track record of successfully recruiting, training, coaching, and onboarding subcontractors
- Demonstrated superior quality and attention to detail in all facets of the installation process
- Ability to teach others through hands-on and documentation-based learning methods
- Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”
- Must hold a valid driver's license