Installation Manager

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About the role

Closets by Design is a nationally recognized leader in custom closets and home organization systems. We design, manufacture, and install custom closets, home offices, garages, wall beds, media centers, and more. As our business continues to grow, we are hiring an experienced Installation Manager to lead our installation team and deliver exceptional customer experiences.

Job Summary

We’re looking for a motivated, self-directed Installation Manager with strong installation experience and excellent customer service skills. This leader will manage and develop Installers and Apprentices, drive process improvements, and uphold our Zero Service Culture—where customers feel supported, informed, and delighted at every step.

Responsibilities

• Lead, manage, and develop Installers and Installer Apprentices
• Schedule and oversee all installation and service projects
• Provide technical and operational training for new and existing installers
• Maintain high standards of customer service and communication
• Resolve design challenges and customer concerns
• Collaborate with Production, Sales, Engineering/Cutlist, and Coordination teams
• Improve installation processes, reporting, communication, and workflow
• Uphold company installation philosophy and Zero Service Culture
• Oversee vehicle maintenance, organization, cleanliness, and safe driving expectations
• Manage hiring, staffing needs, and payroll
• Maintain strong computer literacy (Microsoft Office, CBDM)

Requirements

• 2–4 years of experience in product installation (home improvement, building maintenance, appliance installation, kitchen/bath installation, closet/cabinet installation, etc.)
• Proven leadership experience
• Strong customer service background
• Excellent communication and organizational skills
• Able to multitask in a fast-paced environment
• Functional computer skills, emphasis on Excel and proprietary CBDM system
• Initiative, drive, and determination to meet goals