Installation and Service Technician III/ Senior Technician - Syracuse, NY

About IK Systems

IK Systems delivers unparalleled, world-class integrated surveillance and security solutions to mission-critical industries across diverse vertical markets. Beyond just security technology, IK Systems is a full-service low-voltage systems solution provider, offering expertise in IP video, access control, perimeter security, WAN/LAN/Mesh connectivity, complex networks, communications, and digital signage solutions.

About the Role

The Install & Service Technician III is a senior-level field technician responsible for advanced installation, configuration, and troubleshooting of low-voltage security systems. This role requires deep technical expertise, independent problem-solving, and a commitment to ensuring seamless system integration.

Essential Duties

• Perform advanced installation of low-voltage security systems, including surveillance cameras, access control devices, intrusion systems, and data network hardware, ensuring precise configuration and functionality.
• Lead system commissioning, configuring and testing hardware and software for complex security systems to ensure proper operation and adherence to technical specifications.
• Independently diagnose, troubleshoot, and resolve wiring, hardware, and software issues across multiple manufacturers and system types.
• Repair and replace defective wiring, components, or devices, applying deep technical expertise without the need for direct oversight.
• Integrate multiple low-voltage systems (e.g., video surveillance, access control, alarm systems) into a cohesive operational setup, ensuring compatibility and functionality.
• Configure and optimize IP-based systems, including network security cameras, access control systems, and public address systems, ensuring effective communication across networks.
• Prepare detailed technical documentation, including system configurations, testing results, and troubleshooting logs, ensuring compliance with industry standards and regulatory requirements.
• Maintain accurate service records, reporting on system installations, repairs, and configurations for future reference.
• Ensure all work complies with company standards, industry regulations, OSHA guidelines, and jobsite safety requirements.
• Maintain personal jobsite readiness, ensuring all necessary tools, equipment, and technical knowledge are in place to execute high-level fieldwork.

Minimum Requirements

• Education: High School Diploma or equivalent
• Experience: 8 years of experience installing a wide variety of enterprise low-voltage security systems in commercial environments.
• Certificates or Licenses: Valid Driver's License, Valid DOT Physical.
• Technical Skills: Expertise in system installation, commissioning, and integration, with strong knowledge of IP-based security, networking, and technical schematics.

Preferred Qualifications

• OSHA 30 Certification or demonstrated knowledge of worksite safety protocols.
• Manufacturer certifications from one or more of the following: Genetec, Milestone Systems, Pelco, HID, Mercury, CodeBlue, Bosch, Axis, Hanwha, Amag, Software House, Lenel, LifeSafetyPower, SQL Database, and Windows Software Configuration.

Work Environment

• Combination of office work and on-site visits at customer locations or job sites.
• Requires periods of standing, walking, climbing ladders, and lifting up to [##] lbs.
• Exposure to varying weather conditions and jobsite environments.
• Compliance with safety protocols, including the use of PPE and adherence to OSHA and company safety regulations.

What We Offer You

• Retirement plan with company matching
• Comprehensive health benefits
• Flexible work options to support your well-being
• Continuous learning and industry certifications
• Opportunities to work with cutting-edge technology
• Team-driven culture fostering innovation, collaboration, and strong work-life balance