Installation and Service Technician III/ Senior Technician

About the role

The Install & Service Technician III is a senior-level field technician responsible for advanced installation, configuration, and troubleshooting of low-voltage security systems. This role requires deep technical expertise, independent problem-solving, and a commitment to ensuring seamless system integration.

Responsibilities

• Perform advanced installation of low-voltage security systems, including surveillance cameras, access control devices, intrusion systems, and data network hardware, ensuring precise configuration and functionality.
• Lead system commissioning, configuring and testing hardware and software for complex security systems to ensure proper operation and adherence to technical specifications.
• Independently diagnose, troubleshoot, and resolve wiring, hardware, and software issues across multiple manufacturers and system types.
• Repair and replace defective wiring, components, or devices, applying deep technical expertise without the need for direct oversight.
• Integrate multiple low-voltage systems (e.g., video surveillance, access control, alarm systems) into a cohesive operational setup, ensuring compatibility and functionality.
• Configure and optimize IP-based systems, including network security cameras, access control systems, and public address systems, ensuring effective communication across networks.
• Prepare detailed technical documentation, including system configurations, testing results, and troubleshooting logs, ensuring compliance with industry standards and regulatory requirements.
• Maintain accurate service records, reporting on system installations, repairs, and configurations for future reference.
• Ensure all work complies with company standards, industry regulations, OSHA guidelines, and jobsite safety requirements.
• Maintain personal jobsite readiness, ensuring all necessary tools, equipment, and technical knowledge are in place to execute high-level fieldwork.

Requirements

• Education: High School Diploma or equivalent
• Experience: 8 years of experience installing a wide variety of enterprise low-voltage security systems in commercial environments.
• Certificates or Licenses: Valid Driver's License, Valid DOT Physical.
• Technical Skills: Expertise in system installation, commissioning, and integration, with strong knowledge of IP-based security, networking, and technical schematics.

Preferred Qualifications

• OSHA 30 Certification or demonstrated knowledge of worksite safety protocols.
• Manufacturer certifications from one or more of the following: Genetec, Milestone Systems, Pel