Insomniac - Community Engagement Coordinator

Job Summary

Do you enjoy dance music? Are you passionate about supporting Headliners? If yes, read on...

WHO ARE WE?

Insomniac produces some of the most innovative, immersive music festivals and events in the world. We are seeking a highly motivated self-starter who embodies a passion for dance culture and a love for supporting the Headliner journey.

THE ROLE

The Community Engagement Coordinator is responsible for managing inbound questions, comments, and concerns across social media and email platforms, ensuring all festival-related questions and issues are addressed in a timely manner. They engage with Headliners on social platforms, monitor platforms for safety-related concerns, and work on-site at festivals to solve problems in real time.

• Monitor and respond to high-volume customer inquiries across email inboxes, direct messages, and public-facing social channels
• Engage with Headliners on social platforms, responding to positive comments using the appropriate brand voice
• Monitor platforms for safety-related concerns and high-priority issues, escalating and coordinating with Marketing, Ticketing, Operations, and Production teams to ensure timely resolution
• Work on-site at festivals, monitoring online discourse and solving problems in real time

Qualifications

• 2+ years of relevant experience in customer service
• An in-depth understanding of electronic music, festival culture, and the live music space
• Knowledge of Facebook, Twitter, Instagram, YouTube, TikTok and other social media platforms
• Strong awareness of social media trends, audience behaviors, and evergreen content patterns
• Organized self-starter with meticulous attention to detail
• Proficient in grammar, copywriting, and asset selection
• Experience working on-site at concerts, music festivals, or other large-scale events
• Able to work overnight, off-hours, and react appropriately to time-sensitive situations

WORK ENVIRONMENT

• Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines
• Must be able to tolerate loud noise levels and drastic temperature climates while working on site at various event locations
• Must be able to work in open concept office space

Hiring Practices

Insomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.