Inside Sales & Technical B2B Specialist

About the role

DRT is seeking a driven, relationship-focused Inside Sales & Account Development Specialist who combines strong commercial instincts with technical aptitude to grow customer relationships and uncover new opportunities across Parts, Service, Technical Solutions, Upgrades, Training, and Capital Equipment. This is not an order-taking role. You'll partner with customers to understand their equipment, operational challenges, and business goals, then develop solutions that create value and drive revenue.

Why Join DRT?

• Clear path into Account Management and Outside Sales
• Exposure to customers, technology, and commercial strategy
• Professional development and product training
• Cross-functional collaboration with Engineering and Operations
• Opportunity to directly influence customer growth and company success
• Comprehensive benefits and 401(k) program beginning Day #1

What You'll Own

Commercial Growth

• Expand customer spend through consultative selling and account development
• Identify opportunities within existing accounts and new applications
• Support strategic account growth initiatives

Opportunity Management

• Manage opportunities from lead to close
• Drive quotation follow-up and customer engagement
• Maintain a healthy, accurate pipeline and forecast

Technical Sales Support

• Develop quotations, proposals, and solutions
• Partner with Engineering, Service, Operations, and Supply Chain
• Recommend value-added services, upgrades, and equipment improvements

Customer Success

• Become a trusted advisor to manufacturing and industrial customers
• Deliver responsive support and proactive communication
• Strengthen long-term customer retention and recurring revenue

What We're Looking For

Required

• 3+ years of experience in Inside Sales, B2B Sales, Account Management, Customer Success, or Sales Support
• Strong communication, relationship-building, and organizational skills
• Experience with CRM and/or ERP systems
• Ability to manage multiple opportunities and priorities

Preferred

• Industrial machinery, manufacturing equipment, automation, engineered products, or capital equipment
• Technical proposals, aftermarket parts & service, or lifecycle account management
• Power BI, commercial analytics, or advanced Excel

Preferred Technical Experience

• Industrial Machinery
• Manufacturing Equipment
• Automation Systems
• Engineered Products
• Equipment OEMs
• Technical Distribution
• Capital Equipment Sales
• Aftermarket Parts & Service
• Technical Quotations
• Preventive Maintenance Programs
• Installed-Base or Lifecycle Account Management
• Power BI, Commercial Analytics, or Advanced Excel

Ideal Candidate

You are commercially curious, technically minded, and proactive. You look beyond the immediate customer request to understand operational challenges, identify broader opportunities, and deliver solutions that create value for customers while driving business growth.