B2B Sales Specialist

About the role

Kopp Glass, a Pittsburgh-based manufacturer of high-performance, custom glass products, is seeking an enthusiastic, self-motivated B2B Sales Specialist to provide support to both internal and external customers. This person acts as the liaison between the Company and its customers, ensuring best-in-class customer service and support. The position is 100% onsite in Swissvale, PA.

Access to our facility (and therefore, employment) is restricted under the International Traffic in Arms Regulations (ITAR) to U.S. Citizens and permanent residents of the United States.

Responsibilities

• Act as the leading face of Kopp Glass as the “Trusted Technical Advisor,” building individual rapport with customers and collaborating with Kopp’s technical team to demonstrate subject matter expertise.
• Provide prompt, efficient, detailed, and customer-oriented service in response to customer inquiries through various channels. Analyze situations and provide answers to customer questions as well as resolutions for issues that may arise.
• Follow standard operating procedures to ensure accuracy in order management and order entry for the customer base. Manage customer records in CRM/ERP, ensuring a high level of data integrity.
• Gather customer feedback and share insights with leadership to improve the overall customer experience.

Requirements

• Bachelor’s degree in business or a similar discipline.
• Minimum 3+ years of applicable experience.
• Prior CRM/ERP software experience is a plus but not required.
• Strong written and oral communication skills, including grammar, proofing, and editing, with a strong attention to detail.
• Ability to learn various technical aspects of a product line.