Inside Sales Support Representative

About the role

The Inside Sales Support Representative, reporting to the Senior Sales Operations Manager, supports customer inquiries, customer account set-up, and dealer onboarding while serving as a key point of contact for the dealer network and field sales team. This role requires a customer-focused professional who consistently delivers exceptional customer support.

Responsibilities

• Customer setup and maintenance within company systems
• Onboard new customers by collecting signed credit applications and applicable agreements, and documenting shipping requirements
• Cross-functional coordination with Sales, Finance, Operations, and Logistics
• Salesforce (CRM) – set up customer accounts, profiles, and complete related administrative tasks
• Dealer Portal – set up customer access and provide training and ongoing support
• Order entry and order management, resolving account-related issues, processing returns, and issuing credits
• Answer incoming customer inquiries related to general product information, availability, pricing, and order status
• General office administration, including projects as assigned
• Merchandising execution – order processing, execution, and delivery coordination
• Order supplies – samples, branded collateral
• Submitting invoices for processing
• Other related tasks

Requirements

• Ability to multitask in a high-volume customer setting via email and phone
• Experience with Salesforce or similar CRM systems
• Experience with power tools and/or outdoor power equipment a plus
• Willing to take initiative, ask questions, and suggest improvements
• High level of competency related to details and accuracy
• Ability to work effectively in a fast-paced environment
• Ability to work in a team environment
• Excellent verbal and written communication skills across phone, text, email, etc.
• Professional attitude with a "can do" mindset
• Experience working closely with team members in a small, growing office environment

Skills

• Teamwork and Collaboration
• Solution-Oriented Mindset
• Problem Solving
• Customer and Sales Focus
• Attention to Detail
• Microsoft Office Proficiency
• ERP and Salesforce Experience
• Communication Skills

Pay

The salary range for this position is $50,000 to $60,000. Offers are generally made within this range depending on skills, experience, and internal equity.

Benefits

• Health, dental, and vision insurance
• Short/long-term disability and life insurance
• Parental leave
• Generous 401(k) match
• Open PTO program
• Hybrid work environment

Schedule

This position may require occasional local travel to customer events or trade shows (10% or less).

Work Environment

Chervon North America operates in a casual and fun environment. The North American headquarters is located one block from I-88 in a state-of-the-art LEED-certified facility with high-end amenities, including:

• Gourmet café
• Gym
• Outdoor terrace and landscaped patio
• Ergonomic height-adjustable desks
• Open collaborative spaces

Supervisory Responsibility: This position does not have supervisory responsibility.