Inside Sales Support Representative

About the role

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative. Recognized for over a decade as one of the Phoenix Business Journal's "Best Places to Work" in Arizona, iT1 offers a vibrant work culture where teamwork and support are paramount.

Responsibilities

• Aid in Account Management of active accounts
• Build strong relationships with clients, partners, and teammates
• Ensure overall success for clients and iT1
• Provide overall excellent customer service to help complete any customer requests and resolve potential issues
• Support the sales team by completing the order process within our internal systems
• Invoicing of customers
• Providing shipment tracking information to customers and Account Managers
• Work with the Accounting department in supporting accounts payable and receivable processes
• Work with customers and manufacturers to facilitate return requests
• Produce and distribute internal and external reports as needed
• Perform other duties as needed

Requirements

• Excellent communication skills, both written and verbal
• Possess high-level organization and time-management skills
• The ability to work quickly and accurately in both independent and team situations
• Strong computer skills, including Microsoft Office and Excel, and the ability to learn new software
• The aptitude for learning new systems quickly
• Previous sales support or administrative/data entry experience
• The ability to juggle a variety of tasks at the same time
• Demonstrated consistency in values, principles, and work ethic

Physical Demands

• Sit at a computer for up to 8 hours per day
• Keyboarding for 8 hours per day
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients/coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)
• Engage in effective communication via phone and in-person conversations
• Ability to handle both routine and challenging customer interactions

Job Location

Hybrid if local to the Tempe, AZ
Remote if located outside of a reasonable commute
Mon - Fri 8 am - 5 pm

Benefits

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages