Inside Sales Support Representative

About the role

EAH is seeking to strengthen the ECS Tuning team with an Inside Sales Support Representative as the business continues to scale. This is an on-site full-time position and offers competitive compensation.

Responsibilities

• Email Support and Inbox Maintenance
• This will require you to follow up with other team members to ensure that their emails are being replied to in a timely fashion, within our 3-hour SLA.
• Live Chat Support
• In this role, you will be responsible for serving our customers through Live Chat in a timely fashion, providing best-in-class service and support. This task will rotate with Email Support responsibilities.
• Social Media Maintenance
• In this role, you will be responsible for managing responses to customers on our social media platforms. This includes but is not limited to Facebook, Instagram, and Twitter, mainly through Sprout Social, which aggregates all customer communications.
• Customer Interaction
• In this role, you will be responsible for handling customer communications with buyers and potential buyers, seeking advice, product support, fitment suggestions, etc. All customers must be replied to promptly, with industry-leading advice and support to ensure that we’re providing a world-class experience for our customers.
• Preparing Quotations
• In this role, you will be responsible for providing customers with quotes, ship date estimates, and more.
• Other Duties as Required
• In this role, you will be required to support other areas as needed, such as phone support, chat support, or tending the Curbside/Will-Call lobby. These duties will be assigned as needed.

What Success Looks Like

• Providing every customer with the best-in-class experience! Maintaining a score of 87% or higher with customer feedback.
• Living by our values in all that you do.
• Delivering on defined SMART Goals