Inside Sales Supervisor - Gas Services

Job Summary

The Inside Sales Supervisor monitors sales metrics and assists in overseeing the entire sales administration process for the Gas Services business. This role will collaborate with various sales professionals and operations staff, leveraging excellent communication skills and business acumen to foster teamwork and grow profitability. The Inside Sales Supervisor further advances the performance of his/her team to overcome challenges and achieve specific goals.

Essential Duties & Responsibilities

• Elevate the individual abilities and performance of the sales team to best serve respective customers and the business at large.
• Evaluate, develop, and train new employees and review progress of subordinates periodically with Branch or District Manager.
• Problem-solve with customers and coworkers with diplomacy and seek assistance when needed.
• Work with Branch Leadership to establish goals and objectives for assigned area to meet overall department goals; develop and implement new and revised methods or procedures to improve efficiency and help achieve goals.
• Resolve customer order problems and complaints promptly. Review complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Determine the make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identify and utilize appropriate company and/or customer pricing systems.
• Establish or improve relationships with customers to better understand sales territory, schedule and customer needs by phone and customer visits.
• Communicate with customers by phone or in person to receive orders for products. Call regular and prospective customers to solicit orders. Back up counter personnel on a needed basis.
• Describe and/or demonstrate product, using samples or catalog, and emphasize salable features.
• Solicit sale of new or additional products. Sell and promote branch and company-wide promotions and specials as directed.
• Partner with outside sales representatives and management on sales strategy, target account development, and any other customer-related issues.
• Provide verbal and written quotations or estimates of prices, terms, and delivery for standard, complex or non-standard merchandise.

Minimum Qualifications

• Strong interpersonal and team leadership skills.
• Demonstrated experience as an Inside Sales Representative.
• Proficiency with CRM software and Microsoft Excel.
• Thorough knowledge of the sales administration process.
• Strong analytical and organizational abilities.
• Ability to identify issues and implement practical solutions.

Preferred Qualifications

• College degree in Sales, Business Administration, or a related field, plus two to four years of relevant experience or training; or an equivalent combination of education and experience.

About Irby

Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry's top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit irby.com for more.

Our Competitive Benefits

• 401K Plan
• Competitive Medical Plans (medical, dental, and vision)
• Paid Time Off
• Paid Company Holidays
• Floating Holiday
• On Demand Pay
• Flexible Spending Accounts (Health and Dependent Care)
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• Long-term and Short-term Disability
• Life Insurance

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.