Inside Sales Supervisor

Role Overview: The Inside Sales Supervisor manages a team of inside sales representatives, ensuring high-quality customer service and operational efficiency. Key Responsibilities: Develop and mentor team members through training and KPI coaching, provide daily direction to ensure timely call handling, foster a motivated work environment, conduct performance reviews, monitor timesheets and schedules, address performance issues promptly, deliver regular performance feedback, lead team meetings, participate in projects, and perform additional duties as assigned. Qualifications & Skills: High school diploma or equivalent, 2+ years in contact center supervision, strong leadership and communication skills, ability to multitask in a fast-paced environment, self-driven, detail-oriented, proficient in Microsoft Office, and authorized to work legally. Preferred Experience: Background in the home improvement direct-to-consumer industry. Physical & Additional Requirements: Office environment, sedentary work, occasional lifting up to 10 pounds, and flexibility for additional hours. Commitment to Diversity: The organization values diversity and is an equal opportunity employer, promoting inclusion and fair employment practices.