Inside Sales - Retention Specialist

Responsibilities

• Mets or exceeds established performance goals, including productivity and quality of activities.
• Acts as a daily key contributor to the team Retention goal.
• Minimizes revenue lost from canceled accounts.
• Handles and processes all customer cancellation requests via phone and email.
• Identifies areas of opportunity for optimizing results and improving customer satisfaction through effective discovery calls.
• Develops strategies to resolve issues and retain customers.
• Promotes ZipRecruiter site features and benefits (ZipHire, TrafficBoost, etc.).

Qualifications

• 2-5 years of experience in Sales, Account Management, Customer Service, or Client Support.
• Prior B2B experience preferred.
• Working knowledge of MS Office Suite (Word, Excel, and PPT).
• Ability to turn an upset customer into a loyal, satisfied customer by demonstrating a genuine tone and eagerness to help.
• Regular, reliable, and predictable attendance, along with consistent adherence to scheduled work hours, is an essential requirement of this position.

Benefits

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan

Pay

The US base pay for this full-time position is $15.39/hr. plus commission.

Schedule

Hybrid work environment. Most US-based positions can also be performed remotely (exceptions will be noted in the Minimum Qualifications below.)