Inside Sales Representative — Test & Inspections

About the role

State Systems is a leading provider of life safety, fire protection, and security services across the Mid-South. We take pride in protecting people, property, and businesses through dependable service, technical expertise, and a commitment to excellence.

We’re growing — and we’re looking for a detail-oriented, customer-focused Inside Sales Representative to support our Test & Inspections team.

Responsibilities

• Manage inbound sales calls and electronic inquiries through HubSpot and other approved channels.
• Qualify, document, and process sales opportunities promptly and professionally.
• Prepare proposals, quotes, and follow-up communications for outside sales representatives.
• Maintain accurate customer records, opportunities, and communication logs in CRM systems.
• Collaborate with internal departments to support scheduling and delivery of Test & Inspection services.
• Provide prompt, courteous, and professional customer support.
• Track and follow up on open quotes and pending opportunities.
• Identify opportunities for upselling and cross-selling based on customer needs.
• Participate in team meetings, training, and process improvement initiatives.

Requirements

• Minimum 2 years of inside sales or customer service experience (B2B preferred).
• Experience within service, construction, or life-safety industries is a plus.
• Proficiency with CRM systems (HubSpot highly preferred).
• Strong written and verbal communication skills.
• Excellent organization, accuracy, and time-management skills.
• Ability to collaborate effectively in a team-oriented environment.
• Proficiency with Microsoft Outlook, Excel, and Word.