Inside Sales Representative-Residential Builder

About the role

Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up. Whether you have experience in the trades or are looking to break into the industry, this is an opportunity to build a career at a company you can believe in.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Use customer relationship management (CRM) system and phone system effectively.

Qualifications

• 0–3 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment and follow through on commitments.
• Highly motivated and customer-service-oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Benefits

• Health, dental, vision, and life insurance
• 401(k) with company match
• Mental health coverage
• Gender-affirming and family-building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

Pay

Starting at $19.00 per hour; estimated range $18.71–$29.92 per hour based on experience. This role is bonus or incentive plan eligible.

Schedule

Monday to Friday, 8:30 a.m. to 5:00 p.m.

Location flexibility is available; the position is based in Omaha, NE or Grimes, IA, based on business needs and candidate location.