Residential Inside Sales Representative

Responsibilities

• Identify the right products and services for customers through value based selling techniques.
• Sell/upsell Midco products and services to new and existing customers.
• Perform proactive outbound calling associated with sales and marketing campaigns.
• Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
• Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
• Follow up with leads and contacts in a timely fashion.
• Exceed organizational goals for revenue, upselling, and add-on selling.
• Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams.
• Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent (GED).
• Basic typing, email and computer skills.
• Proficient at using technology including the internet and applications.
• Exceptional communication skills, both verbal and written.
• Ability to adapt and excel in a fast-paced work environment.
• Ability to meet and exceed quota or goals.
• Self-driven and motivated to proactively complete outbound sales.

Qualifications

• At least 1 year of previous sales or relevant customer service/sales experience.

Preferred Qualifications

• At least 3 years of previous sales or relevant customer service/sales experience required.
• Documented history of exceeding sales performance objectives.

Benefits

• Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Pay

• Base wage, along with sales incentives, plus career advancement potential!

Schedule

• Work schedule is 11am to 8pm, Monday thru Friday.