Residential Inside Sales Representative

Duties/Responsibilities

• Receive incoming customer phone calls and walk in traffic.
• Prepare and enter orders.
• Aid customers in identifying proper parts, equipment, and supplies; quote pricing and availability.
• Research parts to stock new equipment.
• Troubleshoot inventory and shipping problems.
• Follow up with vendors or purchasing department to monitor back orders to determine status.
• Cook up solutions to customer requests, including research of the requests and suggest options to customers.
• Coordinate delivery schedules between company and customer.
• Resolve customer complaints.
• Maintain working knowledge of product lines stocked by TSI.
• Proactively promote additional sales to customers.
• Maintain showroom by stocking shelves, showcasing new products, as well as straightening and keeping area clean.
• Coordinate after-hours calls on rotating schedule.
• Promote and maintain a flexible, cooperative, positive, team-oriented attitude with and between departments and end users.
• Ensure timely, accurate, proper records, files, databases, etc. are developed and maintained for assigned areas of responsibility.

Requirements

• Maintain a flexible, cooperative, positive, team-oriented attitude with and between departments and end users.

Qualifications

• High School diploma and 3-4 years’ experience in HVAC, preferably in a customer service environment.

Skills

• Excellent communication, organization, customer service, problem solving and follow-through skills.
• Proficient clerical skills in typing, basic math computation, data entry, PC and related software application.
• Able to work in a fast-paced, varied/changing priority and stressful environment.

Benefits

• 100% Employee-owned
• Growth and leadership opportunities with a responsive and family-like culture
• Advance your career through our tuition reimbursement program
• Great company culture and employee events
• Paid vacations and holidays
• Competitive Pay & Benefits
• Hybrid work schedule possibilities with successful performance

Schedule

• Hybrid work schedule possibilities with successful performance

About TSI

Temperature Systems Inc. (TSI) is an employee-owned HVAC distributor that prides itself on being customer-focused, fostering ownership thinking, respecting others, and continuously evolving. We believe in creating a supportive work environment where these core values are at the heart of everything we do. If you share these values, you'll thrive with TSI!

TSI's service area covers northern Illinois, eastern Iowa, and the U.P. of Michigan with distribution centers based in Madison and Green Bay.