Inside Sales Representative - Residential

About the role

Ferguson, a Fortune 500 company, is hiring Inside Sales Representatives to help customers, solve problems, and learn the business from the ground up. Whether you have experience in the trades or are looking to break into the industry, Ferguson provides a supportive environment to build a career you can be proud of.

Responsibilities

• Work with Sales associates to support customer needs by determining the best products and solutions.
• Deliver personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information and address or resolve customer concerns or questions.
• Use customer relationship management (CRM) systems and phone systems effectively.

Qualifications

• 3–5 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Strong sales skills, including the ability to upsell.
• Proven track record of responding quickly to customer needs and making timely decisions.
• Ability to thrive in a fast-paced environment and follow through on commitments.
• Highly motivated, customer-service-oriented mentality with strong relationship-building skills.
• General digital literacy, including Microsoft Office proficiency.
• Ability to quickly learn product knowledge and processes.

Benefits

• Health, dental, vision, and life insurance
• Paid time off and a 401(k) with company match
• Mental health coverage
• Gender-affirming and family-building benefits
• Paid parental leave
• Associate discounts and community involvement opportunities

Pay

$19.65 – $31.41 per hour. This role is eligible for a bonus or incentive plan. The starting wage may be higher in certain locations based on local or state wage requirements.

Schedule

Monday through Friday, 7:30 am – 4:30 pm