Inside Sales Representative Residential

About the role

The Inside Sales Representative is responsible for taking consultative approach to sales to develop accounts and manage a sales territory through contacting warm leads and relationship building. The focus is to grow a portfolio of repeat customers across the assigned territory.

Responsibilities

• Develop and retain customers
• Drive sales in assigned territory through outbound efforts to engage, grow and retain customers
• Manage sales process via calls, email, web chats to develop and grow relationships with customers in order to achieve channel sales goals and program goals
• Prepare quotes
• Assist customers with pricing and availability, order processing, and order status
• Resolve issues by working with the customer, territory sales team, and/or any pertinent internal departments
• Act as liaison between customers and technical team
• Facilitate providing customers with marketing assistance such as web development, social media development, and graphics
• Lead quarterly customer webinars by selecting and preparing content that will help build customers’ businesses
• Deliver sales presentations and product updates
• Use in-depth knowledge of product application and specifications to assist customers in selecting product for their business
• Provide customers with product details - features, benefits, competitive comparison
• Configure generators for customer using fuel source requirements, voltage and transfer switch compatibility specifications
• Assist with the promotion of new product launches
• Guide customers to utilize tools available to confirm correct product
• Provide post-onboarding support & development through the dealer/distributor life cycle
• Drive engagement of our customers to all applicable resources and programs
• Review resources and business-building tools available for our partners to assist in their success
• Promote channel programs and benefits of participating in these programs
• Inform and educate on promotional opportunities available to customers to enhance relationships and continue to foster and grow sales

Requirements

• Associates degree or equivalent experience
• 1 year relevant sales experience

Qualifications

• Bachelor’s degree
• Experience using SAP or equivalent ERP

Skills

• Excellent written and oral communication skills
• Effective presentation skills
• Strong problem-solving skills
• Ability to work independently
• Ability to make decisions in the best interest of the customer and the company
• Ability to multi-task and prioritize activities according to importance and urgency
• Ability to take initiative and work proactively
• Ability to react well under pressure
• Ability to perform and comprehend basic business and financial calculations
• Demonstrated accuracy and thoroughness

Benefits

• Competitive benefits: Health, Dental, Vision, 401k and many more
• Scheduled events throughout the year that allow employees, both current and retirees, to gather together and enjoy time with families and co‑workers
• Pride! When a storm strikes, Generac employees rise to the occasion – volunteering with customer support, on the production line, or in storm‑affected areas to repair generators
• Volunteer Time Off program – team members can participate in charitable volunteer opportunities on company time
• Fun Days and a variety of occasions that build a strong culture of teamwork and collaboration
• Inclusive company that celebrates differences and keeps equity and respect at the forefront
• Product loan and discount programs

Schedule

• Enjoy summer hours (Memorial Day - Labor Day