Inside Sales Representative / Remote

About the role

The Inside Sales Representative is responsible for focusing on new customer acquisition for OnePoint Patient Care (OPPC), a nationwide hospice-dedicated pharmacy and PBM that supports hospice organizations with medication dispensing, clinical guidance, delivery logistics, and formulary management. This position involves cold calling new potential clients, client business referrals or leads received via web, conferences, and inbound calls. Responsibilities include developing and maintaining the company's database of contact information, researching potential leads, qualifying leads, presenting information to potential clients, and closing pre-qualified appointments for the sales team.

Responsibilities

• Cold calling; making multiple outbound calls to potential clients
• Understanding client needs and offering solutions and support
• Researching potential leads from business directories, web searches, or digital resources
• Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.
• Creating and maintaining contact list/database of prospective clients
• Presents and delivers information to potential clients for outside Sales follow up
• Answers potential client questions and follow-up call questions
• Works with sales team to transfer the lead and advance the sales process
• Tracks weekly, monthly and quarterly performance and sale metrics
• Maintains database (Salesforce, HubSpot, Microsoft Dynamics, Excel, etc.) of target client information
• Closes pre-qualified appointment for sales team
• Implements processes to continuously gather incumbent pharmacy competitor information and assures such information is promptly reflected in the company CRM system
• Performs other such duties as may be assigned by the specialist’s superiors necessary to accomplish the goals and objectives of the company

Qualifications

• Equivalent experience in a related field required
• 1-3 years’ experience in inside sales, customer service, or business related field required
• Excellent verbal and written communication skills; Strong interpersonal skills to work effectively with internal and external stakeholders; strong phone presence and comfortable dialing a high volume of calls per day; ability to work with a high degree of accuracy and attention to detail; Strong presentation skills both remote and in person, and the ability to handle multiple tasks simultaneously and to prioritize accordingly; competency in commonly used Microsoft Office suite of software including MS Word, MS Excel, MS PowerPoint, and related systems including SharePoint and CRM applications required
• Capacity and desire to be self-motivated and self-directed, multitask, prioritize, and manage time effectively
• Competent in persuasive and goal-oriented, strong listening skills, excellent verbal and written communication skills
• Possession of an energetic, outgoing, and friendly demeanor, and the ability to manage multiple tasks at once while completing them according to deadline desired

Physical Requirements

• Standing
• Sitting
• Walking
• Lifting
• Travel (up to 20%)