Inside Sales Representative (Remote)

About the role

At Stress Free Auto Care, we're redefining the automotive service experience by blending VIP-level customer service with high-impact sales results. We're seeking sales-driven customer service professionals who can confidently handle 75–100 inbound/outbound calls per day, meet KPIs, and close service appointments.

Responsibilities

• Convert inbound and outbound calls into confirmed vehicle service appointments.
• Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals.
• Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer.
• Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty.
• Communicate clearly with customers about services, timelines, and costs.
• Use our CRM to track leads, schedule appointments, and document all customer interactions.
• Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.

Requirements

• Sales Development / Call Center / Inside Sales experience (automotive experience a plus, but not required).
• Strong phone presence with experience handling high call volumes (75–100+ calls/day).
• Ability to influence and close without being pushy—consultative, trust-based selling.
• Skilled at meeting or exceeding sales and service KPIs.
• Proficiency with CRM tools and strong organizational skills.
• Fast and accurate typing (40+ WPM).
• Thrives in a fast-paced, goal-driven environment while delivering outstanding customer care.

Qualifications

• High school diploma or equivalent.
• Valid driver's license.

Skills

• Excellent communication skills.
• Customer service orientation.
• Ability to work independently and as part of a team.
• Proficiency with CRM tools.

Benefits

• Paid time off and six paid holidays annually.
• Medical, dental, and vision insurance.
• 401(k) with a 4% employer match.
• Employee referral program.
• Full remote work option.

Pay

Competitive Base Pay: Hourly + Commission + Bonuses (OTE: $100,000)

Schedule

Full-time position with flexible scheduling options.