Inside Sales Representative / Mexico Business Development Coordinator

TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability. TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe. Want to learn more? Visit us at packaging.toppan.com

About the role

The Inside Sales Representative / Mexico Business Development Coordinator serves as the primary internal support resource for the Mexico Business Development team. This position is responsible for coordinating customer and sales support activities, ensuring timely execution of commercial requests, and acting as the central liaison between the Mexico sales team and internal functional groups across TOPPAN. The successful candidate will provide critical "blocking and tackling" support by managing quote requests, coordinating sample fulfillment, gathering customer onboarding information, tracking commercial opportunities, and facilitating cross-functional communication. This role is essential to delivering a professional, responsive, and customer-focused experience while helping accelerate growth in the Mexico market.

Responsibilities

• Sales & Customer Support
  • Support the Mexico Business Development team with day-to-day commercial activities and customer requests.
  • Prepare, enter, and track price quotations within company systems.
  • Coordinate follow-up activities related to pricing requests and customer inquiries.
  • Maintain accurate customer records, opportunity updates, and commercial documentation.
  • Assist with sales pipeline management and reporting activities.
• Process Management & Continuous Improvement
  • Monitor open requests and drive timely completion of action items.
  • Help establish and maintain processes that improve responsiveness and customer satisfaction.
  • Identify opportunities to improve communication, workflow efficiency, and commercial support activities.
  • Support special projects and business initiatives related to growth in Mexico.
• Cross-Functional Liaison
  • Serve as the primary internal point of contact supporting the Mexico Business Development team.
  • Coordinate activities across TOPPAN businesses and functional groups to ensure customer requests and commercial opportunities are addressed efficiently.
  • Facilitate communication between sales, customer service, operations, supply chain