Inside Sales Representative (Mandarin Speaking)

Responsibilities

• Educate families on their cord blood banking options, empowering them to make an informed decision.
• Deliver superior customer service on all inbound and outbound calls, emails, and/or chat sessions.
• Remain current on all procedural activities and follow ups.
• Remain current on all training and other administrative tasks.
• Maintain and exceed monthly, quarterly, and yearly sales and client service goals.
• Adhere to all Consumer Sales processes and policies.
• Review recorded calls with the manager to identify best practices and areas of opportunity.
• Ensure quality standards are met per company Quality Policy.
• Generate IRs to capture client and other relevant issues.
• May be trained as a mentor/trainer.
• Ensure client data, including personal, credit card and medical information is protected.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: To perform this job successfully, an individual should have knowledge of Siebel Systems, Inc. Contact Management systems; Microsoft Internet Explorer Internet software and Microsoft Excel Spreadsheet software; Familiarity with MS Office.
• Experience: 2+ years of previous inside sales or call center experience is a plus/preferred.
• Education: Bachelor’s degree or combination of equivalent experience above.