Inside Sales Representative, Leasing

About the role

The Leasing Inside Sales Representative is an integral member of the Sales Team, functioning as the primary point of contact for prospective residents. This position is accountable for lead management, securing tour appointments, presenting community features to prospects to maximize leasing results, and providing exceptional customer service to prospects, residents, and colleagues.

Responsibilities

• Works in a centralized sales hub and facilitates leasing remotely to maintain established target occupancy for the assigned portfolio on a weekly, monthly, quarterly, and annual basis.
• Manages incoming leads in the CRM system, schedules self-guided tours, and provides a high-quality leasing experience for future residents, which includes assessing clients' needs and pairing them with the best home that fits their criteria.
• Manages pipeline and follows up with prospects by continuously reaching out with tailored updates to assist in their home search.
• Maintains in-depth knowledge of each community and apartments within the assigned portfolio.

Requirements

• 1+ years of experience in retail sales, inside sales, call center operations, customer service, or a related field with a focus on upselling is required.
• Proven work experience in Sales or Customer service and track record of achieving sales target is preferred.
• Previous phone sales experience is a plus.
• Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.
• Availability to work on weekends (Saturday & Sunday) highly preferred.

Qualifications

• Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to understand and carry out general instructions in standard situations.
• Ability to solve problems in standard situations.
• Requires basic analytical skills.
• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.

Skills

• Microsoft Suite proficiency.
• Familiarity with CRM systems and practices.

Benefits

• Competitive salaries.
• Eligibility for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more.
• 12 paid holidays and 15 PTO days.
• Housing discount of 20%.

Pay

The starting pay for this position is $24.00 per hour, with eligibility for additional commissions of $100 for each new move-in lease. Employees are eligible to receive discretionary raises during their employment, typically based on performance and subject to the pay scale for the position.

Schedule

This role demands availability for five days each week, including weekends. Schedule requirements may be modified, and accommodations may be considered, where required by applicable law.