Inside Sales Representative II – Sports & Licensing

About the role

The Inside Sales Representative II (ISR II) plays a critical role in supporting our Sports & Licensing business, with a particular focus on our Green Grass and sport-specific partners. This role acts as a trusted inside sales partner to Sales Representatives, ensuring operational excellence, strong customer relationships, and seamless execution across the sales lifecycle.

Responsibilities

• Serve as a primary inside sales contact for sports and licensed customers, including Golf Courses, ensuring a high-touch, professional experience.
• Support Sales Representatives by managing day-to-day account needs and operational execution.
• Communicate the YETI brand story in a way that resonates with sports-focused partners and reinforces long-term relationships.
• Respond to inbound calls and emails from sports and licensing customers, ensuring timely coverage and resolution.
• Act as a trusted advisor to Sales Representatives and customers on:
• Product availability and assortments
• Purchase order placement and execution
• Order status, backorders, and fulfillment timing
• Account balances and credit status
• Product questions and warranty-related concerns
• Proactively communicate backorders and recommend alternate product solutions that align with customer needs and sport-specific use cases.
• Build and maintain strong relationships with customers across multiple sports and licensing channels.

Operational Excellence & Revenue Enablement

• Review and manage weekly blocks to revenue, partnering with Sales Representatives and internal teams to ensure execution against Sports & Licensing sales goals.
• Monitor case queues, identify bottlenecks, and coordinate support to maintain service-level expectations.
• Own credit block reporting and provide weekly insights, trends, and escalations to leadership.
• Manage phone time allocation and help adjust operational coverage as business needs shift.
• Maintain ownership of complex customer accounts, including those requiring EDI or specialized operational workflows.

Leadership, Analytics & Cross-Functional Impact

• Act as a backup for the Sales Reps during escalations or absences.
• Serve as a subject matter expert for cross-functional initiatives, including product launches and sports-specific programs.
• Analyze lead pipelines and identify opportunities to improve pipeline management and execution with support from Sports and Licensing leadership.

Team & Culture Contribution

• Provide day-to-day support and mentorship to peers, contributing to a collaborative and high-performing team.
• Champion best practices, professionalism, and a customer-first mindset across the Sports & Licensing Sales team.